,
The differences are dramatic.
And, in both cases, remarkable.
As a California business owner, my state tax authority is the Franchise Tax Board (FTB).
Recently, through a bone-headed move on my part, I needed to contact them.
Here's the shortest possible synopsis of the events over the course of
45 days:
❌ Outreach #1 (via chat from website): chat cut off - problem unresolved.
❌ Outreach #2 (via chat from website): chat cut off - problem unresolved.
❌ Outreach #3 (via 800 number): after +30-minute hold, conversation disconnected - problem unresolved.
Juxtapose this to a Ritz Carlton stay this week:
✅ Hands are full with three cups of to-go coffee. Manager speed-walks to elevator to push button/hold door.
✅ While walking 'Higgins the Wonder Dog', and without a trash can in sight, an employee asks if they can dispose of the poop bag for us (really).
✅ After inquiring about hotel construction noise, a bottle of champagne showed up at our room with an apology for the 'inconvenience'.
FTB is talked about
for their stunningly inept service.
The Ritz is remarkable for quality and consistency of theirs.
How will you and your territory team be remarked about?
Five Star Service and Attention to Detail: The Benefits
to Your Practice with Bruce Himelstein
Rob
p.s. Yes, in most parts it's hotter'n a blister bug in a pepper patch. What's cool is spending slower summer days getting fully prepared for the end of year push. Find out how Wholesaler Masterminds® Schedulers can assist. Ping Amanda for more
information.